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Procedures for applying for a replacement card

Reporting and Replacing a Lost Student ID Card

1.Both loss reporting and replacement of the card are applied online, students must go to the homepage of the NTNU website, enter the NTNU Information Portal and click on the service "Student ID Card Loss Reporting and Replacement System", select "Report a Lost Card" or "Reissue a New Card".

2. Procedures for applying for a replacement card:
(1)Students are requested to click on "Reissue Application", the former card will be automatically deemed as lost. Pay the reissue fee (NT$150), the system will show that the "Reissue Status" is now "Processing", meaning that the reissue application is complete. Once the reissue status becomes "Card Complete", the card can be collected (usually on the same day or the following day). The system will email the card collection notification to the student. If a collection notice was not received, please call the Division of Graduate Studies at 02-77491106 or the Division of Registry at 02-77491100. Once the reissue application has been submitted, if the reissue fee is not paid within one month, the system will automatically cancel the reissue application.
(2)Payment method for reissue fee:
A.Online credit card payment
B.eCard service station payment: If the reissue application is first submitted online, then the payment is to be made later at a eCard service station, the system will automatically match the payment serial number; but if the payment was made at the eCard service station, then the reissue application was submitted online afterwards, students are requested to fill in the payment receipt's serial number.
3.Reporting a Lost Card: Students are requested to click on "Reporting a Lost Card", the system will then send your information to EasyCard for follow-up procedures. Once a card has been reported as lost, the submission cannot be canceled even if the lost card is found later; the card will not work. The entire process takes around 20 business days for the lost card cash value to be refunded to your postal address or bank account. The lost card service charge of NT$20, and registered post for the refund at NT$28 or the wire transfer cost (currently NT$0) will be deducted from the cash value stored on your EasyCard.
4.For any questions regarding the "Student ID Card Loss Reporting and Replacement System", please contact the Undergraduate Division at (02)77491100, or Graduate Division at (02)77491106. Regarding the report status, please call the EasyCard 24 hour customer hotline at 02-4128880, or digital Student ID Card hotline 02-26529782